Complaint Handling

Regent can supply a number of complaint handling services which can be integrated with redress calculations, review recruitment, audit, in-sourcing, out-sourcing, and offshoring solutions if required. This is combined with the ability to scale up or down to suit our clients needs.

We can handle single cases for smaller entities or tens of thousands of cases for larger organisations.

We have professionally qualified and experienced staff available who can be used as experts in dispute resolutions, investigations, compliance assessments, redress calculations, or liaising with the Regulator (FSA), FOS or PI insurers.

Product Reviews:

Our experience in business complaint reviews and practicing product advisory knowledge and actuarial capability places us in a rather unique position.

From Pension and FSAVC Reviews, through the Endowment Review to Split Caps, Zeros, Pension Draw Down, With Profits, Contracting-Out, PPI and Precipice Bonds Regent can help resolve the complaint, and calculate any redress or rectification.

Regent can:

1. Provide outsourcing, insourcing, offshoring, and recruitment resource for business review

1. Handle the complaint and sales process

1. Provide product pricing

1. Liaise with FOS, PI and FOS

1. Carry out redress

1. Data collect and process data

1. Analyse data

1. Assess and utilise calculation tools

1. Create and use workflow databases

For further information or to discuss any issues you have please call us on 0845 880 0227 or complete the Enquiry Form.